I recently had a really nice conversation with a former Cengage employee. Cengage owns Infosec Institute. He asked me not to use his name, and I’m happy to respect that. I wanted to share what he said, because it meant a lot to me.
What did he say about this site?
When I told him who I was, he said they know about my site. I laughed. It was a friendly moment, and the rest of our talk stayed that way.
What did he tell me?
He told me he had worked hard to help the team handle situations like mine better. He also shared that some unrealistic sales goals for new hires made that difficult. That is his view from the inside, and I’m passing it along the way he told it to me.
He was respectful the whole time. He said a few bad apples shouldn’t drag everyone down. He never said a bad word about the people he used to work with.
Why am I sharing this?
Because he was very professional and very kind, and I want that on the record. He listened. He took my concerns seriously, and he seemed to really understand them. Not everyone would do that, and I appreciated it.
Does this change what happened to me?
No. My experience is still my experience, and I still think people should know about these issues before they spend their money.
But it does tell me my voice has been heard, and that feels good. I believe companies get better when customers speak up and hold them accountable. That goes for any service company, not just this one. If something goes wrong for you, say so. Ask questions. Speak up.
To the person I spoke with: thank you. It was a pleasure to meet you. In the long run, we’ll see if things change, and I hope they do.
If you want the full story of what happened to me, start with my story. For the sourced record, see the Infosec Institute review roundup.
Part of my full Infosec Institute review roundup: every complaint, the pass-rate claims, and better ways to prepare for the CISSP, all in one place.
